Welcome to Roots Shop! These Terms and Conditions govern your use of the Roots Shop platform and services. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully.
Account Registration
To place orders or use certain services on Roots Shop, you must create an account by providing accurate information. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account.
Products and Pricing
Roots Shop strives to provide accurate product descriptions and pricing. However, we cannot guarantee that all information is error-free. In the event of a pricing error or product unavailability, we reserve the right to cancel any order at our discretion.
Orders and Payment
Once an order is placed, you will receive a confirmation. Roots Shop accepts various payment methods, including credit cards, debit cards, and cash on delivery (COD). Payment must be made in full before the delivery of goods. We reserve the right to cancel any order for reasons such as suspected fraud, incorrect pricing, or stock unavailability.
Shipping and Delivery
We offer fast delivery across the UAE. Delivery times may vary depending on your location. The standard delivery fee is 17 AED, and a service fee of 5.75 AED applies. Delivery timelines are estimates and not guaranteed.
Returns and Refunds
Customers can return products within 14 days of delivery, provided the items are in their original packaging and condition. Some items, such as perishable goods and personal hygiene products, are non-returnable. Refunds will be processed after the returned items are inspected and approved.
Warranties and Liability
Roots Shop does not provide warranties for the products sold, except for those explicitly stated by the manufacturer. We will not be liable for any damages or losses arising from the use of our platform or products, except where required by law.
Intellectual Property
All content, including text, images, logos, and software on Roots Shop, is the property of Roots Shop or its licensors. Unauthorized use of this content is strictly prohibited.
Privacy Policy
Your personal data is protected under our Privacy Policy, which details how we collect, use, and safeguard your information. By using Roots Shop, you agree to the collection and use of information as described in our Privacy Policy.
Modifications to Terms
Roots Shop reserves the right to modify these terms at any time. Any changes will be posted on the website, and your continued use of the platform constitutes acceptance of the new terms.
Governing Law
These Terms and Conditions are governed by the laws of the UAE. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the UAE.
