Roots Shop LLC Website Policy	Roots Shop LLC Website Policy
Effective Date	26th October 2020
Issued by	Roots Shop LLC
License Number	2010000
Registered at	Sharjah Media City, UAE
1. Introduction	Welcome to www.roots-shop.com, a multi-vendor marketplace developed by Roots Shop LLC. By accessing or using our website, you agree to comply with and be bound by the following policy. Please read it carefully.
2. Privacy Policy
2.1 Personal Information Collection	We collect personal information that you provide to us when registering on our site, placing an order, subscribing to our newsletter, or filling out a form. This may include your name, email address, mailing address, phone number, and payment information.
2.2 Use of Personal Information	The information we collect may be used in the following ways: • To personalize your experience • To improve our website • To process transactions • To send periodic emails regarding your order or other products and services
2.3 Protection of Personal Information	We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
3. Terms and Conditions
3.1 Acceptance of Terms	By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
3.2 Changes to Terms	We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the site following the posting of changes constitutes acceptance of those changes.
3.3 Product Descriptions	Roots Shop LLC attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
4. Refund and Return Policy
4.1 Return Policy	We offer a 15-day return policy for most products. Items must be unused and in the same condition that you received them, and in the original packaging. Some items, including perishable goods, custom products, and items marked as non-returnable, may not be eligible for return.
4.2 Refunds	Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4.3 Exchanges	We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@roots-shop.com.
5. Shipping Policy
5.1 Shipping	We offer shipping within the UAE and to select international locations. Shipping costs will be calculated at checkout based on the destination and weight of the items.
5.2 Delivery Time	Delivery times vary based on your location and the availability of the products. Estimated delivery times will be provided at checkout.
5.3 Shipping Confirmation	Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
5.4 Import Fees Deposit	If you order from our website for delivery to a destination outside the UAE, you may be subject to import taxes, customs duties, and fees levied by the destination country. Any such additional charges must be borne by the recipient.
6. Vendor Policy
6.1 Vendor Registration	Vendors interested in selling on our platform must complete the registration process and be approved by Roots Shop LLC
6.2 Product Listings	Vendors are responsible for ensuring that their product listings are accurate and comply with all applicable laws and regulations. Vendors must ensure that their products do not infringe on the intellectual property rights of others.